Support Contracts

TVC offers a wide variety of support contracts, each customizable to meet your individual needs. Our preventative maintenance (PM) contracts provide for scheduled site visits to address specific maintenance and additions/modifications to your system. With a 24/7/365 support contract from TVC, you can focus on your job while being confident that TVC has a close eye on your system. Our PM contracts can be tailored to meet your needs based on the frequency and duration of each visit. Both system engineers and technicians are available as part of these contracts. TVC's preventative maintenance contracts provide the following services:

• Development of a task list to be covered during each visit, prior to arrival at site. TVC works with the customer to generate this list.
• On-site inspection of servers/PCs, control panels, and field wiring
• Inspection and analysis of software error logs
• Minor panel modifications
• Minor program changes and additions
• Field instrumentation checkout and calibration

Our 24/7/365 support contracts include on-site, remote access, and telephone support. Remote high-speed access is always advantageous, as it allows us to quickly assess problems and potentially solve them without the delay of getting to the site. When a site visit is required, TVC will make every effort to have an Engineer or technician onsite within four (4) hours.