TVC offers a wide variety of support contracts, each customizable to meet your individual needs. Our preventative maintenance (PM) contracts provide for scheduled site visits to address specific maintenance and additions/modifications to your system. With a 24/7/365 support contract from TVC, you can focus on your job while being confident that TVC has a close eye on your system. Our PM contracts can be tailored to meet your needs based on the frequency and duration of each visit. Both system engineers and technicians are available as part of these contracts. TVC's preventative maintenance contracts provide the following services:
Our 24/7/365 support contracts include on-site, remote access, and telephone support. Remote high-speed access is always advantageous, as it allows us to quickly assess problems and potentially solve them without the delay of getting to the site. When a site visit is required, TVC will make every effort to have an Engineer or technician onsite within four (4) hours.